Welcome to Heel Shadow. By accessing or using our website (https://heelshadow.com), you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

🛍️ 1. Products & Orders

  • All products displayed on our website are subject to availability.

  • We reserve the right to change product prices, descriptions, or availability at any time without prior notice.

  • Orders placed are confirmed only after payment (if applicable) and processing.

🚚 2. Shipping & Delivery

  • We offer home delivery across Bangladesh.

  • Standard delivery time is usually 2-5 working days, depending on location.

  • Delivery delays may occur due to unforeseen circumstances like weather, courier issues, or high demand.

🔄 3. Return & Exchange Policy

  • Customers may request an exchange within 3 days of receiving the product, if the item is unused and in original condition.

  • Refunds are only applicable in cases of wrong or defective products and are subject to review.

  • For any issue, please contact our support team with your order ID.

💳 4. Payment Terms

  • We accept Cash on Delivery (COD) and Mobile Payment (e.g., bKash, Nagad).

  • Advance payments may be required for certain customized orders or remote locations.

  • Heel Shadow is not liable for any extra charges deducted by your mobile payment provider.

🛡️ 5. Privacy Policy

  • We collect personal information only for order processing and customer service.

  • Your data is handled securely as described in our Privacy Policy.

🚫 6. Prohibited Uses

You agree not to use our website for:

  • Any illegal or unauthorized purpose.

  • Violating laws or third-party rights.

  • Uploading viruses, spam, or harmful content.

📝 7. Intellectual Property

All content (logos, designs, images, text) on this site is the intellectual property of Heel Shadow and may not be copied, reproduced, or used without written permission.

📦 8. Limitation of Liability

We are not responsible for:

  • Any damage or loss caused by delivery delays, miscommunication, or unauthorized access.

  • Issues arising from third-party services linked from our website.

🔄 9. Changes to These Terms

Heel Shadow reserves the right to modify these Terms & Conditions at any time. Updates will be posted on this page.

📞 Contact Us

For any questions about these Terms & Conditions, please reach out:

Heel Shadow
📍 Mirpur-1, Dhaka-1216
📧 Email: support@heelshadow.com
📞 Phone: +8801XXXXXXXXX
🌐 https://heelshadow.com